Service description:
Customer Connection Programs (CCP’s) are direct engagements between engineering team(s) and M365 Enterprise Customers (S2500) or Cloud Service Provider Partners (CSPs).
CCPs provide engineering with timely customer insights and feedback to help ensure services and features being planned, developed, or released meet the needs and expectations of our most strategic customers.
Engagement options are designed to align with different engineering stages of service / feature development, from ideation & planning, to design, to Private Previews (for public preview and/or GA release readiness validation). C
CP engagements can be structured to support the End-to-End product development lifecycle to ensure customer centric features are being developed and delivered.
Full Customer Connection Program Service Description.
Engage with us!
If you are interested in working with the M365 CCP team to run your next Co-dev, Private Preview or help run an Advisory Council for your service, please request a discussion via the button below.
Common program features:
- Engagement planning, guidance & coaching and related event logistics & facilitation
- Advisement on engagement best practices
-Participant recruitment Engagement recaps, including capture of thematic and detailed customer feedback.
- NDA by default – all engagements are conducted under NDA, freeing engineering teams from having to develop and obtain customer NDA agreements
- CCP processes adhere to Microsoft Privacy and Data Handling policies and standards
- Optional participation targeting (e.g. by industry, by geo, by SKU, by usage, etc.)